Refund policy

All sales are final. We do not accept returns, exchanges, or cancellations once an order is placed.

However, if your item arrives significantly damaged, we will gladly make it right. Please contact us within 5 days of delivery with clear photos of the issue, and our team will assist with a replacement or appropriate resolution.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. 

You are responsible for the shipping information you provide. Please make sure you are inputting the correct shipping address. 

Thank you for supporting HEART II HEART and our mission.